Returns & Refund Policy

At Jenzee, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a 15-day return policy starting from the date your order is delivered.

How Do I Return an Item?

To request a return, please follow the steps below:

1. Check Eligibility

Returned items must:

  • Be unused, unworn, and unwashed

  • Be in original packaging with tags (where applicable)

  • Be in the same condition as received

Items that do not meet these conditions may not be eligible for a return or refund.

2. Initiate Your Return Request

Contact our support team via Live Chat on our website or email us at:
📧 support@jenzee.store

Please include:

  • Your full name

  • Order number

  • Reason for return

3. Return Approval & Shipping

Once your return request is approved, we will share return instructions.

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We strongly recommend using a tracked shipping service

  • Jenzee is not responsible for items lost in transit

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned:

  • Innerwear, underwear, lingerie, or sleepwear once opened

  • Used or worn fashion items

  • Beauty or personal care accessories once opened

  • Tech accessories showing signs of use or damage

  • Items without original packaging or tags

  • Clearance or sale items (unless faulty)

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or a short video showing the issue

Once verified, we will offer:

  • A replacement, or

  • A refund or store credit (as applicable)

Refund Process

  • Refunds are issued after we receive and inspect the returned item

  • Approved refunds are processed to the original payment method

  • Refunds typically take 3–7 business days, depending on your bank or payment provider

Please note:

  • Shipping charges are non-refundable

  • Partial refunds may apply if items are returned in unsellable condition

Order Cancellations

  • Before dispatch: Orders can be cancelled for a full refund

  • After dispatch: Orders cannot be cancelled but may be returned according to this policy

Need Help?

Our customer support team is always here to assist you.

📧 Email: support@jenzee.store
💬 Live Chat: Available on our website during business hours

We are committed to providing a smooth and stress-free shopping experience at Jenzee.