Terms & Conditions

Welcome to Jenzee. By accessing our website and placing an order, you agree to the terms outlined below. These Terms & Conditions are designed to protect both you and us, ensuring a transparent and secure shopping experience.

Please read them carefully before making a purchase.

About Jenzee

Jenzee is an online retail store offering a wide range of products, including:

  • Women’s, men’s, and kids’ fashion

  • Home and lifestyle items

  • Pet products

  • Tech accessories

We operate online and serve customers internationally.

Using Our Website

By using our website, you confirm that:

  • You are legally able to enter into a contract

  • The information you provide is accurate and up to date

  • You will not use our website for unlawful purposes

All content on this website, including text, images, logos, and designs, is owned by Jenzee and may not be copied or reused without permission.

Placing an Order

When you place an order:

  • You will receive an order confirmation email

  • A contract is formed once your order is accepted

  • If we cannot accept your order (due to stock issues, pricing errors, or delivery restrictions), we will notify you and issue a refund if payment has been made

Please keep your order number for future reference.

Product Information

  • Product images are for illustration purposes only

  • Colours, sizes, or packaging may vary slightly due to screen settings or supplier updates

  • We reserve the right to make minor changes to products to improve quality or comply with legal requirements

Pricing & Payments

  • All prices are shown at checkout and include applicable taxes unless stated otherwise

  • Full payment is required before dispatch

  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund

We use secure payment gateways to protect your payment information.

Delivery & Shipping

  • Orders are processed within 1–3 business days

  • Standard delivery time is 4–5 business days after dispatch

  • Delivery times are estimates and may vary due to courier delays, customs, or external factors

  • Shipping costs are shown at checkout

Responsibility for the goods passes to you once your order has been delivered to the provided address.

Cancellations & Returns

  • Orders can be cancelled before dispatch for a full refund

  • Once dispatched, returns are subject to our Returns & Refund Policy

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

Please review our Returns & Refund Policy for full details.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Underwear, lingerie, or sleepwear once opened

  • Used or worn items

  • Beauty or personal care items once opened

  • Tech accessories showing signs of use

  • Sale or clearance items (unless faulty)

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide clear photos or a short video

Once verified, we will offer a replacement, refund, or store credit.

Your Legal Rights

Nothing in these Terms & Conditions affects your statutory consumer rights. Products must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

Limitation of Liability

We are responsible for foreseeable loss or damage caused by our failure to exercise reasonable care. We do not exclude liability where it would be unlawful to do so.

Our products are sold for personal use only, and we are not liable for business-related losses such as loss of profit or business interruption.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will apply to future orders. The version active at the time of purchase will apply to your order.

Governing Law

These Terms & Conditions are governed by English law. Any disputes will be handled by the courts of England and Wales unless local consumer laws require otherwise.

Need Help?

If you have any questions about these Terms & Conditions or your order, our support team is here to help.

📧 Email: support@jenzee.store
💬 Live Chat: Available on our website during business hours

Shop with confidence at Jenzee

We are committed to providing quality products, transparent policies, and a smooth shopping experience for every customer.